Below you will find information on the most common questions.
If you know what you are looking for, we suggest using "Ctrl + F" to search for a key word.
If your you cannot find the answer you are looking for please contact the Show Team. We are happy to help.
Please beware of hoax accommodation agents. If you have any concerns regarding this, or for more information, please refer to the AEO Website.
You can find contact details of the official accommodation agent for the event on the Accommodation page.
Activities & Demonstrations
Should you wish to carry out any demonstrations on your stand, please detail these in your Activities, Demonstrations & Mobile Units Request Form.
The Organisers reserve the right to curtail any practice, which they consider dangerous or detrimental to the show or surrounding exhibitors. You will need to email the Organisers your Risk Assessment should this be requested via email.
For more guidance, please refer to the eGuide.
Address & Deliveries
You are able to deliver and collect items from your stand ONLY within the Build & Breakdown timings, shown here.
Please note that neither the Organiser nor the Venue can accept responsibility for items, so your items must be clearly labelled with your stand info, and the show name. We request that you are there to sign for your goods, as only you know what is being delivered.
Please ensure you include all the details below to ensure it get to the right show. ExCeL is a big venue with a lot of events on at the same time.
Your Contact Name / Mobile Number
Your Company Trading Name
Your Stand Number
Clean & Tidy Home Show
Hall S3 - S4
If it is not possible to have items delivered within the show dates please check the Delivery Services & Logistics Form in the Manual.
When your vehicle arrives onsite, please report to the Traffic Office (post code E16 1SL) where you will be issued with a timed vehicle access pass, you will then be directed to the appropriate gate to unload/load.
Please refer to the Audio Visual Equipment link for the services available from our official contractor. Any orders completed after the deadline date may incur a surcharge.
Badges and Passes
No one will be permitted into the exhibition hall during build, open or breakdown period without the appropriate pass.
The nearest Bank is Halifax located at 286-288 Barking Road, London E13 8HR, if you would like to contact them directly call +44 (0)207 474 9157.
You will find two HSBC Machines at the West End of the boulevard, as well as a Barclays and HSBC ATMs situated in the Boulevard on level 0, and one at the East end of the Boulevard by N6/S6.
The nearest Bureau de Change is located at Canary Wharf, 10-minutes from ExCeL London
Photocopying, faxing and IT facilities, including Internet access, are available from the Business Service Centre, located on level 0 of the boulevard. There are charges for these and additional services.
All exhibitors are advised that unless they have a contractual agreement with the event organisers, all promotional activities including literature distribution is restricted to the limits of their stand. If you are approached on your stand by unwelcome visitors trying to sell their products, please take a business card and inform the Organiser's Office immediately. For details of opportunities available in the halls, please contact the Show Team.
If you have a Shell Scheme Stand carpet is included with your stand. If you wish to change the colour of your carpet you can do this for an additional cost with the official contractor under Stand Extras.
If you have a Space Only stand flooring must be included in your stand design.
Venue regulations state that all food and drink to be consumed on or given away from a stand (other than exhibitors own products) must be purchased from venue catering department.
The venue do not allow any exhibitor to offer food provided by themselves unless they are registered as a food business with their local authority and a proof of registration is provided.
Exhibitors planning any form of sampling of food/liquid products on their stand at the exhibition must advise the organisers.
Please check the Food & Drink Section for more details.
Cleaning & Waste
Stands will be cleaned daily during the show open period. This does NOT include the cleaning of actual exhibits or the second level of multi-storey stands. If you require these to be cleaned please check the Cleaning & Waste Form section.
Where stands are constructed with offices or interiors, or if a nightsheet is being used, duplicate keys clearly labelled should be left with the Organiser's Office to allow access for cleaners.
Exhibitors requiring emergency cleaning during the exhibition should contact the Organiser's Office (although light cleaning will be possible during show opening hours, vacuuming will not be possible until the close of the show).
Please dispose of any liquids so as to avoid spillage and damage to the carpets. Waste materials should not be abandoned on site or deposited into the venue waste disposal containers and skips without the venues prior agreement.
You are required to remove all stand fitting material and waste generated at the end of breakdown. Any rubbish left in the hall will be skipped by the ExCel Cleaning Department and you will be charged a fine of £500+VAT. We will take digital photos of each area as proof and an invoice will be sent to you after the event.
Please note that waste materials, however innocuous, should not be abandoned on-site, discharged into the drainage system nor deposited in ExCeL waste disposal containers or skips. The cost of any clearing, repairs to the drainage system or of making good any other damage caused by such unauthorised discharge will be passed to the relevant exhibitor. Disposal of such substances are subject to "Control of Substances Hazardous to Health Regulations 1988" (COSHH). Toxic waste shall be placed in closed containers, marked accordingly, and special arrangements made with ExCeL regarding their disposal.
Should it be necessary for waste material to be removed, the ExCel Cleaning Department can provide quotations for special skip hire.
Please note that any waste left in the halls will be charged back to the exhibitor at £500 +VAT.
Venue cloakrooms are open during event hours and are provided complimentary (subject to availability). The cloakrooms are located on level 0 (down the stairs, in between hall entrances N4 & S4) and at the east end of the venue on level 0.
There are no columns within ExCeL which impact stands.
There is a newsagent positioned by Hall S2 in the Boulevard, offering products like newspapers, cigarettes, and confectionery.
Exhibitors are responsible for all panels, walls, columns, flooring, Shell Scheme stands, hired accessories, etc. within their stand area and any damage will be charged back to the exhibitor.
All exhibits and stand fitting materials must be cleared from the venue and a charge of £500+VAT will be levied for the removal of any abandoned articles, including carpet tape and literature.
The use of drop wires are only permitted as part of a sponsorship opportunity. To find out more about the opportunities available, please contact any of the Show Team.
Services like electrics, telecoms, water & waste are pulled from the venue floor. If you would like a duct plan for your stand, please contact the Show Team.
It is necessary for a stand in each block to house the mains box. You will not be advised if it will be housed in your stand.
You can place your order for an electrical connection from the Electrical Order Form.
Please specify your requirements on the Order Form and location grid. This form should be returned by the deadline date to avoid surcharges for late orders. Please note that the grid needs to be submitted with the order form to ensure that the electrics are fitted as per your requirements. Should a grid not be submitted, the items will be positioned at the discretion of the contractor and charges may be levied for on-site changes. Space only exhibitors and their contractors are advised to contact the official electrical contractor to arrange a temporary power supply for actual construction of stands if required.
Please pay careful attention to the Emergency Procedures located in the Site Rules & Site Induction.
Fire extinguishers (water type) will be distributed at the Fire Officer’s discretion. Under no circumstances may these be moved and exhibitors will be charged for their replacement. At least two people on each stand should be familiar with the use of fire extinguishers.
Equality Act 2010
Please note that all exhibitors are expected to comply with the Equality Act 2010 as far as is reasonably practical. For more information please follow this link: www.gov.uk/equality-act-2010-guidance.
The First Aid room is located on Level 0 in the Boulevard. If you require first aid please contact the medical treatment room on +44(0)20 7069 5556.
If urgent medical assistance is required, do not call the emergency services direct but contact either the Organiser's Office or the Security Team on +44(0)121 767 2222 (internal 2222) and they will coordinate the medical team and the emergency service arrival.
Furniture is NOT included with your stand booking.
Furniture can be hired from our official contractor from the Furniture Order Form, alternatively, you can use your own. Furniture should be ordered as early as possible to avoid non-availability of stock. When hiring furniture with the official contractor, they will deliver the furniture to your stand the day before the show opens and will collect at the end of the show on the second day.
If you have a Shell Scheme stand you can order graphics with the official contractor from the Graphics Order Form. If you chose to do so, they will be placed for you before your arrival onsite and removed after the end of the show.
If you are providing your own graphics, please ensure that the Shell Scheme panels are not damaged. We recommend attaching graphics using double-sided Velcro or double-sided tape. PLEASE NOTE - no items are to be fixed or suspended from the fascia or ceiling grid as this could affect the structural integrity of the stand as its parts are not designed to be weight-bearing. If you need advice you can contact the Show Team.
Any loss or damage that may occur during the show should immediately be notified to the Organisers and Security on-site. Please note that Exhibitor insurance policies do not cover stand contractors and any subsequent sub-contractors, and as such, contractors are now required to submit proof that they have adequate insurance cover. For more information see Insurance Cover page.
Internet and Telecoms
ExCeL has free WiFi across the venue; the network name is 'ExCeL Free WiFi'. Please note that this service is complimentary, and therefore not supported by the ITC team. It is only suitable for email checking and suchlike. If you need to demonstrate a product requiring a reliable connection we advise you order a hotspot/Wi-Fi or a hard connection for your stand. Additional services can be ordered from the Internet Services Order Form.
Logistics / Storage
Please check Delivery Services & Logistics Order Form in the Manual.
For property lost during the exhibition, please report to the Organiser’s Office to see if it has been handed in.
Any lost property after the show is passed over to the venue, they can be contacted on +44 (0)20 7069 5000.
Maintenance & Repair
Maintenance work to stands must be carried out the evening prior to open or after the close of show by prior arrangement with the Organisers. No maintenance will be permitted during the open hours.
If you wish to play music on your stand please contact the Show Team for more information regarding music licences. The cost for licences is roughly £100 + VAT.
All Shell Scheme exhibitors have a fascia nameboard included with their shell scheme package, this will display your stand number and company name.
Please submit the Display Company Name Form in the Manual. Please note that there is a restriction of 34 characters including spaces, due to the length of the board.
If you fail to submit this form prior to the deadline date, your company name will be displayed as it appears on your contractual agreement with the event, any amendments to this will incur an additional fee.
The Organiser’s Office will be manned at all points throughout the show, if you have any queries, please feel free to come and see us during build, open and breakdown.
All onsite parking is directly beneath the venue and is pay and display, with the exception of the Royal Victoria multi-storey car park where car park tickets are issued via a barrier system on entry and payment should be made on departure.
For more information please visit the ExCeL Website or call +44 (0)207 069 4568 (within office hours).
To avoid unnecessary canvassing of exhibitors, the official photographer has been appointed to undertake all photography for the show and no other photographers will be allowed into the hall without prior written consent from the Organisers. Please
The venue acts as the exclusive contractor responsible for the supply and connection of natural gas, compressed air, water and waste services. Please note that water and waste is only available at specific points within the hall. You must have a duct on your stand to have piped services. Therefore you may require a 100mm platform floor to hide any service pipes on either your own or a neighbouring stand. Please refer to Piped Services Order Form or contact the Show Team for more details.
There are two post boxes one at the west of the venue by the taxi rank and one at the entrance at the east by the taxi rank.
The prayer room can be accessed through the grey door next to the S9 entrance on the boulevard.
Public Address System (Tannoy)
The public address system is for use by the Organiser’s and Authorities only, made from the Organiser’s Office. During the open period only official and emergency messages will be broadcast.
We permit lighting rigs above stand, however if you would like to feature any high level branding this is only permitted as part of a sponsorship opportunity. To find out more about the opportunities available, please contact the Show Team.
Exhibitors planning any form of sampling of food/liquid products on their stand at the exhibition must submit the Activities, Demonstrations and Mobile Units Request Form. Venue regulations state that all food and drink to be consumed on or given away from a stand (other than exhibitors own products) must be purchased from venue catering department. Please check the Food & Drink section for more details.
The 24hr security provided by the Organisers is designed to prevent unauthorised access to the hall, NOT to secure the contents of your stand. Exhibitors are advised to not leave their stands unattended during build up, breakdown or the open period, and to take particular care with personal items such as mobile telephones and laptop computers.
Please help the organisers with the security of the halls by informing the Organiser’s Office immediately of any security issues.
Please note that most hired cabinets have common locks and should NOT be regarded as secure units.
Any incidents of theft must be reported to the Organisers immediately as it will be necessary to complete a security form and report the incident to the police.
Please note that neither the Organisers nor the venue can be held responsible for any loss or damage to stands or exhibits.
ExCeL implements a non-smoking policy in accordance with UK Law. Smoking (including e-cigarettes) is only permitted in designated smoking areas located to the east or west of the venue.
From the 13th of February 2017 smoking is no longer permitted on the lorry way at ExCel.
If you need any extra staff for the duration of the event we suggest checking the Temp Staffing Section.
There are Taxi ranks on both the East and West entrances of the venue.
There are toilets located outside the Hall on the Boulevard.
The disabled toilets are located at the following points:
Vehicles on Stands / Mobile Trailers
The Organisers must be notified of any mobile units and motor vehicles being brought into the halls well in advance of the event so that a suitable delivery/collection time can be arranged, please submit the Activities, Demonstrations & Mobile Units Request Form.