FAQ

Your questions, answered.

What are the opening times?

The Clean & Tidy Home Show is open to the public from 09h00 – 17h00 on Saturday 19th October and 09h00 – 16h00 on Sunday 20th October 2024.

Where is the entrance to the show?

The entrance is S1 - this is closest to the West Entrance of the venue and the Custom House station.

Are dogs permitted at the show?

Guidance and assistance dogs are welcome. No other dogs/pets permitted.

Are personal wheeled vehicles permitted within the venue?

Hoverboards, skateboards, segways, scooters, rollerblades, and bicycles are not permitted for use within the venue or the Boulevard. Wheelchairs and personal mobility vehicles are permitted.

You can find more information about ExCeL’s accessibility here.

Do I need a ticket for my Carer?

The Clean & Tidy Home Show offer free carer tickets. When purchasing your ticket, please be sure to add a ticket for your carer(s).

If you have any additional questions relating to accessibility, or require assistance at the show please contact us directly.

Can I bring my children?

Absolutely! Please be sure to add their tickets when purchasing your ticket. We have a Kids Zone with activities for the duration of the show. No need to prebook any sessions, just turn up and stay as long as you like!

Will there be options for eating and drinking onsite?

Yes, there will be food outlets where you can by lunch and refreshments within the Show Hall. ExCeL London also has over 40 onsite cafés, bars and restaurants, including numerous concessions within the venue itself. There are restaurants with table-service for more formal dining as well as grab and go option. For further information visit ExCeL’s food and drink page. You are also welcome to bring your own food and drink into the venue.

How do I get to the venue?

Getting to the Clean & Tidy Home Show couldn’t be easier. Click here to find out how to get to ExCeL London. The entrance to the show is S1.

Is there parking available on site?

The only way to guarantee a parking space is to pre-book. You can do so here.

Parking at ExCeL London is charged at £25 per day, per vehicle, per entry, which means that the cost for the two days of the event will come up to £50. The charge is the same for both for non-blue badge holders and for blue badge holders.

Access to the car park is only via the A13.
Please be aware that there is no access to the venue car park from Western Gateway or Seagull Lane. If you are travelling from central London or from the south, using the Blackwall Tunnel to access the car park and lorryways, please use the A13 and turn off on the A112 junction taking Tollgate Road southbound.

Is disabled parking free of charge?

Blue badge holders can park for £25 per day in one of the clearly marked bays in the car park.

The only way to guarantee a parking space is to pre-book. You can do so here.

There is an £80 fine without displaying a valid blue badge.

Access to the car park is only via the A13.
Please be aware that there is no access to the venue car park from Western Gateway or Seagull Lane. If you are travelling from central London or from the south, using the Blackwall Tunnel to access the car park and lorryways, please use the A13 and turn off on the A112 junction taking Tollgate Road southbound.

Can I stay nearby?

With our hotel partner Event Express, we have negotiated favourable and flexible rates with hotels local to the Clean & Tidy Home Show. Book your room using this link as soon as possible and do not hesitate to contact Event Express on 01905 732737 for more information.

What are the Covid Safety Regulations?

The Clean & Tidy Home Show is committed to ensuring the safety of all visitors, exhibitors and staff. As guidelines are continually changing, we will update our policies in line with all Government regulations and will be working closely with the venue to ensure these are communicated to all groups via this page in the run up to the Live event. For up-to-date information about the Covid Safety Regulations in place at ExCeL London, please visit their Visitor Safety Information page.

If you have any further questions, please don’t hesitate to contact us directly.

Are there hearing loops?

Yes. There is a hearing loop at each of the stages.

Still have questions? Contact us here.